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Policies

DON’T TAKE OR GIVE OUT PERSONAL INFORMATION:

We are the veil between you and your contracted technician. Keeping contractors on one side and you on the other is the best way to handle your in-home private services.  We ask that you, as guests agree not to solicit our staff for further services outside of our company, ask for staff phone numbers, and not engage in improper or unprofessional behaviors towards our professionals. We ask that you agree to offer a safe, hostile-free and hazard-free working environment. Violation of the above may result in termination of services. This policy keeps all parties’ safe and stress-free as well as limits your interactions thus limiting your liability.

TELL US YOUR MEDICAL CONDITIONS AND CONCERNS:

Your well-being is important to us. Prior to receiving service please inform us of any special needs or medical conditions, pregnancy, hypertension, injuries, broken skin, bruises, broken bones, recovery, medical prescriptions, allergies, or disabilities. Our technician will make every effort to accommodate any special needs. Your safety and comfort are our utmost concerns; we reserve the right to refuse service to anyone based on those concerns or providing a service we believe may be of harm.

WE HAVE A GRATUITY MINIMUM:

We charge a minimum 20% due to travel time and gas costs (which continue to rise) and the staff get 100% of this; for parties and events we tip share between the various providers of services, including our housekeeping and delivery team. On private services you are welcome to tip in cash directly to your technician.   If you tip under 20%, you will be billed the difference, however, we will waive our trip fee of $15. Certainly, if there was an issue we want to know about it directly from you, our guest.  You are certainly welcome to give additional appreciation dollars or call our office to let us know the amount you wish to extend.

YOUR CONFIDENTIALITY & PRIVACY:

Our staff have signed confidentiality and privacy contracts. We don’t and won’t sell your emails, names, personal information to anyone.  Anne Fisher is the owner, and she maintains all credit cards and accounts personally.  Staff do not have access to any of your private information or credit card information on file.

PAYMENTS:

We generally take full payment at time of booking with all credit cards and PayPal options. If you need a payment plan just ask. We are small and can accommodate most all requests.  We do need 50% down to hold any date and staff.  We prefer one check, so if you have a large group please designate a manager to collect from your guests individually.

REFUNDS:

By paying for your party you are agreeing to the above policies and understand this is a privately arranged event and no refunds will be given unless we do not perform our agreement. If we fail to perform/show for a scheduled service you will receive your dollars back 100%. If you are not happy for any reason, we want to know about it and try to make it right. Your satisfaction dictates our future and we appreciate all feedback and comments.  If you have purchased a hospice service and your family or friend is not able to have a service upon our arrival, unfortunately, we cannot give your dollars back due to the staff's booking and driving time.  We do offer you to extend the service to someone in the home, or a nurse, who can have the service.  If you are not home at the time of service there will be no refunds.  NOTE:  Ask us to try to move your appointment, we make every effort to keep you and the staff happy.

RELEASE OF LIABILITY:

You are agreeing to release all liability from Spa-Go’s, LLC and it's staff.   Please provide a safe and hazard free work environment.  We recommend all valuables be safeguarded and put away from the work area. We recommend the area be well lit and that you designate an area you feel comfortable in.  We want your experience to be the best.