• Please Use Our Contact Us Form

Frequently Asked Questions:

HOW DO I BOOK A SERVICE?

Please use our contact us form and write your own work advertisement for contracted care.   We bill your credit card in full and confirm your date, time and provider of care.  Gratuities are billed and paid out 100% to your contractor at 20% due to travel and personal care or as you direct us.   The provider always gets 100% of the gratuity.

FORCE MAJEURE OR ACT OF GOD CANCELLATION:

In the event of things outside of our company's control, your contractor has the right to cancel your event or service.

HOW CAN I LEAVE A GOOD REVIEW?

We love to hear your happiness expressed on social media.  We like Yelp for leaving a review.  We do ask that if you are unhappy, before leaving a negative review, you call our office and first see what we can do to remedy the situation.  Your business makes our world go round!

WHAT IF I AM UNHAPPY WITH MY CONTRACTOR OR EVENT CARE?

If you are not happy for any reason we want to know about it and be given the opportunity to make it right and regain your confidence. Your satisfaction dictates our future and we appreciate all feedback and comments.  We have multiple care providers and will not match you back up with someone you are unhappy with. We will also open a review ticket up on your behalf and attempt to "mediate" a solution to the issue between you and the vendor.

I HAVE MORE PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?

Your contractor's time is money, when extra guests are present that you didn’t plan on we will try our best to accommodate. If staff are asked to stay to accommodate your guests you will be charged for their time. They are contracted per hour, like a cab driver. They work per hour. You can buy time in half-hour increments. Due to the products and amenities, please let us know if you think an extra guest may come so we can have additional supplies with us to accommodate them and find staff that can stay a little over if there is that chance of additional guests showing up.

I HAVE FEWER PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?

If there are less guess, you still have purchased an amount of time with your contractor and can use it by allowing longer services to your guests or you can allow a support person to have a service, or you can choose certain people who receive more time. Please let your staff know your preference or ask how you can re-appropriate your time purchased. We’d love to help you get the most from your booking.

I NEED SOMEONE SENT THAT SPEAKS MY LANGUAGE:

You have a language preference?  Lucky for you, this is Los Angeles, and we have the most diverse team in place. Just ask. If I can make it happen I will. English, Spanish, Farsi, French and Russian are available.  We are growing, so if you don't see your language listed, just ask.

CAN YOU PICK UP A FEW THINGS ON YOUR WAY OVER?

Unfortunately, we only are a company that provides salon, spa and lifestyle/fitness providers and can’t offer you errand services at this time.

MASSAGE SERVICES ARE THERAPEUTIC ONLY

We are a professional company that only offers independent self employed contractors that offer therapeutic professional care.  They won't even flirt with you, so if this isn't what you are looking for please move along and look elsewhere.  We do not provide sexual or erotic providers of care.

SPA-GO'S MOBILE DAY SPA, SALON & LIFESTYLE PROVIDERS AND 360 LIFESTYLE MANAGEMENT CO. ARE NOT A DIRECT PROVIDERS OF SERVICES. SPA-GO'S IS A PROVIDES INFORMATION RELATED TO AND A MEANS OF OBTAINING SERVICES, WHICH ARE DIRECTLY PROVIDED BY INDEPENDENT CONTRACTORS. SPA-GO'S ASSUMES NO RESPONSIBILITY OR LIABILITY RELATED TO THE SERVICES PROVIDED BY OR ACTIONS OF SUCH INDEPENDENT CONTRACTORS.