Frequently Asked Questions:
HOW DO I BOOK A SERVICE?
You call our office at 888-712-6589 or text us at 818/359-5020. You can also fill out a form on “contact us” page of this site. We bill your credit card in full and confirm your date, time and provider of care. Gratuity can be billed in advance or after. You may also give a cash gratuity. The provider always gets 100% of the gratuity, parties and events are shared tipping.
DO WE DELIVER SERVICES IN A WINNEBAGO OR A TRUCK?
No, we don't provide services inside our vehicles, each staff drive their own vehicle to your location and bring their supplies and equipment inside your home, office or event space.
Anne Fisher owns Spa-Go’s and is always available by calling the office 818/249-7724 or her cell 818/359-5020 or leaving her a text message or alert. We like 3 days advance notice for bookings, but will do our best for last minute needs. Our office hours are 10-6p Pacific time. If you want services after hours, same day, please text.
HOW CAN I LEAVE A GOOD REVIEW?
We love to hear your happiness expressed on social media. We like Yelp for leaving a review. We do ask that if you are unhappy, before leaving a negative review, you call our office and first see what we can do to remedy the situation. Your business makes our world go round!
WHAT IF I AM UNHAPPY WITH MY CONTRACTOR OR EVENT CARE?
If we fail to perform/show for a scheduled service you will receive your dollars back 100%. If you are not happy for any reason we want to know about it and be given the opportunity to make it right and regain your confidence. Your satisfaction dictates our future and we appreciate all feedback and comments.
WHAT IF STAFF ARE LATE?
We are working in and around Los Angeles and traffic and construction, accidents, high speed police pursuits, presidential visits or community events may delay our efforts unexpectedly. Our staff and delivery team all leave in a reasonable time to get to your event or home based on estimates used on MapQuest, WAVE or other routing apps. We can't give discounts for being late, but our staff will give you the best service when they arrive and generally call our office so we can let you know there estimated time of arrival. We ask for your understanding as we are doing the driving, so you don't have to.
I HAVE MORE PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?
Our time is our money, when extra guests are present that you didn’t plan on we will try our best to accommodate. If staff are asked to stay to accommodate your guests you will be charged for their time. They are contracted per hour, like a cab driver. They work per hour. You can buy time in half-hour increments. Due to the products and amenities, please let us know if you think an extra guest may come so we can have additional supplies with us to accommodate them and find staff that can stay a little over if there is that chance of additional guests showing up.
I HAVE FEWER PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?
If there are less guess, you still have purchased an amount of time and can use it by allowing longer services to your guests or you can allow a support person to have a service, or you can choose certain people who receive more time. Please let your staff know your preference or ask how you can re-appropriate your time purchased. We’d love to help you get the most from your booking.
WHO WILL BE COMING?
One of our best features is that we are privately owned and operated and want to know you are happy and want to make sure our contractors are the best in the business. We believe you have a right to have quality care and we don’t just hire anyone. We actually take the time to meet and review standards with your service professionals, in person. We work with them at group functions and have training days to keep them current and part of the team. They have had extensive training, been tested by Spa-Go’s, LLC and have met high standards of professionalism and respect within their trade. The State of California, during their licensing, has background checked all licensed individuals to meet California licensing standards.
TIPS ON SAFETY HAVING IN-HOME CARE?
I recommend a hazard free well-lit area for the contractor to work in a low traffic area of your home. Please remove any valuables, purses, jewelry, cash for your own peace of mind. I’ve never in 13 years had anyone claim something was missing, however, we want to keep our record of no issues – so I always advise you to do what I do when I have service providers in my own home.
I NEED SOMEONE SENT THAT SPEAKS MY LANGUAGE:
You have a language preference? Lucky for you, this is Los Angeles, and we have the most diverse team in place. Just ask. If I can make it happen I will. English, Spanish, Farsi, French and Russian are available. We are growing, so if you don't see your language listed, just ask.
CAN YOU PICK UP A FEW THINGS ON YOUR WAY OVER?
Unfortunately, we only are a company that provides salon, spa and lifestyle/fitness services and can’t offer you errand services at this time.
MASSAGE SERVICES ARE THERAPEUTIC ONLY!
We are a professional company that only offers therapeutic licensed massage therapy by qualified and trained staff. They won't even flirt with you, so if this isn't what you are looking for please move along and look elsewhere. We are not an erotic or sexual provider of care.
I WANT TO BE ALERTED OF YOUR WEEKLY SPECIALS, HOW DO I SIGN UP?
You can sign up with your email on our website, call or office, email us or text us. Refer to the Contact Us page for this information. Click this link to add yourself to our mailing list, we are not that regular in mailing solicitations, however, always advise you of our special at time of booking, you don't have to be on our mailing list for the best deals, we give them to everyone! https://gem.godaddy.com/signups/6dbf701f22e64e26ab9c0090ebaeda16/join