Frequently Asked Questions:
SERVICE TERRITORY ALERT:
Due to State, County and/or City Laws - not all services are available in all areas. Please call us for guidance at 888/712-6589. We have a regulations expert who is now guiding us on various licenses, permits and code, making us better than EVER and the go to for everything salon, spa and lifestyle - direct to you.
HOW DO I BOOK A SERVICE?
You call our office at local at 818/249-7724 or international at 888-712-6589 or text us at 818/359-5020. You can also fill out a form on “contact us” page of this site WE MUCH PREFER YOU CALL US SO WE CAN GUARANTEE RECEIPT OF YOUR ORDER OR QUESTIONS. We bill your credit card in full and confirm your date, time and provider of care. Gratuity is 20% due to travel and is billed at the time of your service. You may give a cash gratuity, just let your booking agent know your preference. The provider always gets 100% of the gratuity, parties and events are shared tipping. So feel comfortable knowing your technician will get their tips.
I WISH TO PURCHASE A SERVICE FOR A SENIOR LOVED ONE OR SPECIAL NEEDS CARE, HOSPICE OR HOSPITAL PATIENT:
We will need you to have your local salon call us for us to arrange care in your area. Please have your local salon call 818/249-7724 or 888/712-6589 or text 818/359-5020 for care to be arranged.
DO WE DELIVER SERVICES IN A WINNEBAGO OR A TRUCK?
We are not a rolling mobile vehicle Winnebago customized for your needs, if you are looking for a traveling vehicle, we are not the company for you.
HOW LONG DO YOU RETAIN OUR DATA AND PHOTOS TAKEN AND IS THE INFORMATION WE GIVE YOU SAFE?
FORCE MAJEURE OR ACT OF GOD CANCELLATION BY US:
In the event of things outside of our company's control, we have the right to cancel your event and will 100% refund with interest at .025% on your money that we held on the deposit or payment. We always want to be our best, but sometimes staff illness, staff error, human error, traffic, weather or other outside influence may prevent us.
Spa-Go’s and is always available by calling the office 818/249-7724 or her cell 818/359-5020 or leaving her a text message or alert. We like 3 days advance notice for bookings, but will do our best for last minute needs. Our office hours are 10-6p PST. If you want services after hours, same day, please text. Our booking agent, however, is not available after hours. Just our service technicians, so please make a connection during our business hours for after hours care.
HOW CAN I LEAVE A GOOD REVIEW?
We love to hear your happiness expressed on social media. We like Yelp for leaving a review. We do ask that if you are unhappy, before leaving a negative review, you call our office and first see what we can do to remedy the situation. Your business makes our world go round!
WHAT IF I AM UNHAPPY WITH MY CONTRACTOR OR EVENT CARE?
If we fail to perform/show for a scheduled service you will receive your dollars back 100%. If you are not happy for any reason we want to know about it and be given the opportunity to make it right and regain your confidence. Your satisfaction dictates our future and we appreciate all feedback and comments. We have multiple care providers and will not match you back up with someone you are unhappy with.
WHAT IF STAFF ARE LATE?
We are working in and around Los Angeles, one of the worst cities for traffic congestion. There is traffic, construction, accidents, high speed police pursuits, presidential visits and/or community events that may delay our efforts unexpectedly. Our staff and delivery team all leave in a reasonable time to get to your event or home based on estimates used on MapQuest, WAVE or other routing apps. We can't give discounts for being late, but our staff will give you the best service when they arrive, and your full time. We ask for your understanding as we are doing the driving, so you don't have to.
I HAVE MORE PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?
Our time is our money, when extra guests are present that you didn’t plan on we will try our best to accommodate. If staff are asked to stay to accommodate your guests you will be charged for their time. They are contracted per hour, like a cab driver. They work per hour. You can buy time in half-hour increments. Due to the products and amenities, please let us know if you think an extra guest may come so we can have additional supplies with us to accommodate them and find staff that can stay a little over if there is that chance of additional guests showing up.
I HAVE FEWER PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?
If there are less guess, you still have purchased an amount of time and can use it by allowing longer services to your guests or you can allow a support person to have a service, or you can choose certain people who receive more time. Please let your staff know your preference or ask how you can re-appropriate your time purchased. We’d love to help you get the most from your booking.
WHO WILL BE COMING?
One of our best features is that we are privately owned and operated and want to know you are happy and want to make sure our contractors are the best in the business. We believe you have a right to have quality care and we don’t just hire anyone. We actually take the time to meet and review standards with your service professionals, in person. We work with them at group functions and have training days to keep them current and part of the team. They have had extensive training, been tested by Spa-Go’s, LLC and have met high standards of professionalism and respect within their trade. The State of California, during their licensing, has background checked all licensed individuals to meet California licensing standards.
TIPS ON SAFETY HAVING IN-HOME CARE?
I recommend a hazard free well-lit area for the contractor to work in a low traffic area of your home. Please remove any valuables, purses, jewelry, cash for your own peace of mind. I’ve never in 13 years had anyone claim something was missing, however, we want to keep our record of no issues – so I always advise you to do what I do when I have service providers in my own home.
Health issues need to be discussed at time of booking to ensure your service will be able to safety take place. We like to know if you are diabetic, have any nail fungus or medical issue so we can adjust to your care. If your situation is such that we cannot safely provide service, we will decline. Nails are our biggest turn back. Seniors sometimes haven't had their toe nails cut in many years and the nails are in bad shape. It's very important to keep a seniors nails in good condition. Podiatrists cut nails that are problematic or if your senior loved one is diabetic. Please make sure you go to your podiatrist if you need to cut them down safety and then we would love to take over so that your nails are kept up with after that. Having nails that are too long can cause foot pain, balance issues and change the bone structure. You can always send us via text or email a photo of your loved ones nails and we will help guide you.
I NEED SOMEONE SENT THAT SPEAKS MY LANGUAGE:
You have a language preference? Lucky for you, this is Los Angeles, and we have the most diverse team in place. Just ask. If I can make it happen I will. English, Spanish, Farsi, French and Russian are available. We are growing, so if you don't see your language listed, just ask.
CAN YOU PICK UP A FEW THINGS ON YOUR WAY OVER?
Unfortunately, we only are a company that provides salon, spa and lifestyle/fitness services and can’t offer you errand services at this time.
MASSAGE SERVICES ARE THERAPEUTIC ONLY
We are a professional company that only offers therapeutic licensed massage therapy by qualified and trained staff. They won't even flirt with you, so if this isn't what you are looking for please move along and look elsewhere. We are not an erotic or sexual provider of care.
I WANT TO BE ALERTED OF YOUR WEEKLY SPECIALS, HOW DO I SIGN UP?
You can sign up with your email on our website, call or office, email us or text us. Refer to the Contact Us page for this information. Send us a text or email to add yourself to our mailing list, we are not that regular in mailing solicitations, however, always advise you of our special at time of booking, you don't have to be on our mailing list for the best deals, we give them to everyone! 818/359-5020 text us with your email address for a quick add or write to us on our contact us form, or simply call us. We love to welcome you to our family.