(818) 359-5020 text ok
Frequently Asked Questions:
HOW DO I BOOK A SERVICE?
You call our office or fill out a form on “contact us”. You tell us what you would like and where you would like to be served, what time and for how many guests. We accept your payment and let you know who is coming to serve you. You will receive a credit card receipt that confirms your service.
HOW CAN I REACH YOU DIRECTLY?
Anne Fisher owns Spa-Go’s and is always available by calling the office 818/249-7724 or her cell 818/359-5020 or leaving her a text message or alert. She’s also on Linked-In and Facebook.
HOW CAN I LEAVE A GOOD REVIEW?
We love to hear your happiness expressed on social media via our Facebook, Yelp or Google Plus platforms. We really love for you to write to us so we can post your love note on our website.
WHAT IF I AM UNHAPPY WITH MY CONTRACTOR OR EVENT CARE?
If we fail to perform/show for a scheduled service you will receive your dollars back 100%. If you are not happy for any reason we want to know about it and be given the opportunity to make it right and regain your confidence. Your satisfaction dictates our future and we appreciate all feedback and comments.
WHAT IF STAFF ARE LATE?
We are working in and around Los Angeles and traffic and construction, accidents, high speed police pursuits, presidential visits or community events may delay our efforts unexpectedly. Our staff and delivery team all leave in a reasonable time to get to your event or home based on estimates used on MapQuest, WAVE or other routing apps. If we are late – you get an option of having us stay longer to equal what you originally booked, or you receive a discount for the time you were not given.
I HAVE MORE PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?
Our time is our money, when extra guests are present that you didn’t plan on we will try our best to accommodate. If staff are asked to stay to accommodate your guests you will be charged for their time. They are contracted per hour, like a cab driver. They work per hour. You can buy time in half-hour increments. Due to the products and amenities, please let us know if you think an extra guest may come so we can have additional supplies with us to accommodate them and find staff that can stay a little over if there is that chance of additional guests showing up.
I HAVE FEWER PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?
If there are less guess, you still have purchased an amount of time and can use it by allowing longer services to your guests or you can allow a support person to have a service, or you can choose certain people who receive more time. Please let your staff know your preference or ask how you can re-appropriate your time purchased. We’d love to help you get the most from your booking.
WHO WILL BE COMING?
One of our best features is that we are privately owned and operated and want to know you are happy and want to make sure our contractors are the best in the business. We believe you have a right to have quality care and we don’t just hire anyone. We actually take the time to meet and review standards with your service professionals, in person. We work with them at group functions and have training days to keep them current and part of the team. They have had extensive training, been tested by Spa-Go’s and have met high standards of professionalism and respect without their trade. The State of California, during their licensing, has background checked all licensed individuals to meet California licensing standards. Most contractors have their own liability insurance.
TIPS ON SAFETY HAVING IN-HOME CARE?
I recommend a hazard free well-lit area for the contractor to work in a low traffic area of your home. If possible, I would designate a separate bathroom or room. Please remove any valuables, purses, jewelry for your own peace of mind. I’ve never in 13 years had anyone claim something was missing, however, we want to keep our record of no issues – so I always advise you to do what I do.
I NEED SOMEONE SENT THAT SPEAKS MY LANGUAGE:
You have a language preference. Lucky for you, this is Los Angeles, and we have the most diverse team and can place a person of your language with you for care. Just ask. If I can make it happen I will.
CAN YOU PICK UP A FEW THINGS ON YOUR WAY OVER?
Unfortunately, we only are a company that provides salon, spa and lifestyle/fitness services and can’t offer you errand services at this time.
I WANT TO BE ALERTED OF YOUR WEEKLY SPECIALS, HOW DO I SIGN UP?
You can sign up with your email on our website, call or office, email us or text us. Refer to the Contact Us page for this information.