• (888) 712-6589

  • (818) 359-5020

  • (818) 249-7724

Frequently Asked Questions:

SPA-GO'S MOBILE DAY SPA, SALON & LIFESTYLE PROVIDERS AND 360 LIFESTYLE MANAGEMENT CO. ARE NOT A DIRECT PROVIDERS OF SERVICES. SPA-GO'S PROVIDES INFORMATION RELATED TO AND A MEANS OF OBTAINING SERVICES, WHICH ARE DIRECTLY PROVIDED BY INDEPENDENT CONTRACTORS. SPA-GO'S ASSUMES NO RESPONSIBILITY OR LIABILITY RELATED TO THE SERVICES PROVIDED BY OR ACTIONS OF SUCH INDEPENDENT CONTRACTORS.

YOU BOOK THE PROVIDER OF CARE THAT YOU DESIRE AND MAKE AN ARRANGEMENT OF SERVICES PROVIDED BY THEM.

IF YOU WOULD LIKE TO ARRANGE FURNITURE AND SET UP FOR YOUR EVENT, PLEASE CALL US AND ASK FOR OUR PARTNER SISTER COMPANY 360 Lifestyle Management Co.  This company handles delivery of spa, salon and lifestyle furniture and can create a mini set up for any group or event.

SERVICE TERRITORY ALERT:

Due to State, County and/or City Laws - not all services are available in all areas.  Please call us for guidance at 888/712-6589.  We have a regulations expert who is now guiding us on various licenses, permits and code, making us better than EVER and the go to for everything salon, spa and lifestyle - direct to you. 

HOW DO I BOOK A SERVICE?

Please use our contact us form, or call our live agent at 888-712-6589.  We bill your credit card in full and confirm your date, time and provider of care.  Gratuity is 20%.  You may give a cash gratuity, just let your booking agent know your preference.  The provider always gets 100% of the gratuity.  Fees to use our lifestyle provider service via Spa-GO's has fees that will be included in the price.

I WISH TO PURCHASE A SERVICE FOR A SENIOR LOVED ONE OR SPECIAL NEEDS CARE, HOSPICE OR HOSPITAL PATIENT:

We will need you to have your local salon call us for us to arrange care in your area.  Please have your local salon call 888/712-6589 for care to be arranged.

DO WE DELIVER SERVICES IN A WINNEBAGO OR A TRUCK?

We are not a rolling mobile vehicle Winnebago, if you are looking for a traveling vehicle, we are not the company for you.  We are an assistant via website and management company that is NOT a direct provider of services.  You hire the independent contracts through our site and receive assistance with finding providers of care, each contractor is self employed and your contract of care will be directly with them.

HOW LONG DO YOU RETAIN OUR DATA?

30 days.

FORCE MAJEURE OR ACT OF GOD CANCELLATION BY US:

In the event of things outside of our company's control, we have the right to cancel your event.

HOW CAN I LEAVE A GOOD REVIEW?

We love to hear your happiness expressed on social media.  We like Yelp for leaving a review.  We do ask that if you are unhappy, before leaving a negative review, you call our office and first see what we can do to remedy the situation.  Your business makes our world go round!

WHAT IF I AM UNHAPPY WITH MY CONTRACTOR OR EVENT CARE?

If your contractor fails to perform/show for a scheduled service you will receive your dollars back 100% via the contractor. If you are not happy for any reason we want to know about it and be given the opportunity to make it right and regain your confidence. Your satisfaction dictates our future and we appreciate all feedback and comments.  We have multiple care providers and will not match you back up with someone you are unhappy with.

 

I HAVE MORE PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?

Your contractor's time is money, when extra guests are present that you didn’t plan on we will try our best to accommodate. If staff are asked to stay to accommodate your guests you will be charged for their time. They are contracted per hour, like a cab driver. They work per hour. You can buy time in half-hour increments. Due to the products and amenities, please let us know if you think an extra guest may come so we can have additional supplies with us to accommodate them and find staff that can stay a little over if there is that chance of additional guests showing up.

I HAVE FEWER PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?

If there are less guess, you still have purchased an amount of time with your contractor and can use it by allowing longer services to your guests or you can allow a support person to have a service, or you can choose certain people who receive more time. Please let your staff know your preference or ask how you can re-appropriate your time purchased. We’d love to help you get the most from your booking.

I NEED SOMEONE SENT THAT SPEAKS MY LANGUAGE:

You have a language preference?  Lucky for you, this is Los Angeles, and we have the most diverse team in place. Just ask. If I can make it happen I will. English, Spanish, Farsi, French and Russian are available.  We are growing, so if you don't see your language listed, just ask.

CAN YOU PICK UP A FEW THINGS ON YOUR WAY OVER?

Unfortunately, we only are a company that provides salon, spa and lifestyle/fitness providers and can’t offer you errand services at this time.

MASSAGE SERVICES ARE THERAPEUTIC ONLY

We are a professional company that only offers therapeutic licensed massage therapists, independent contractors, who are self employed.  They won't even flirt with you, so if this isn't what you are looking for please move along and look elsewhere.  We do not provide sexual or erotic providers of care.

I WANT TO BE ALERTED OF YOUR WEEKLY SPECIALS, HOW DO I SIGN UP?

You can sign up with your email on our website, call or office, email us or text us. Refer to the Contact Us page for this information.  Send us a text or email to add yourself to our mailing list, we are not that regular in mailing solicitations, however, always advise you of our special at time of booking, you don't have to be on our mailing list for the best deals, we give them to everyone!